Privacy Policy

Arvada Prime Appliance Repair respects your privacy and is committed to protecting the information you provide through this website. This Privacy Policy explains how information is collected, used, shared, and protected when you visit this website, place a call, submit a call request or service request form, communicate by email, phone, or text, or otherwise interact with our services. By using this website or contacting us, you acknowledge and agree to the practices described in this Privacy Policy.

Scope of This Policy

This Privacy Policy applies to information collected through this website and through communications related to service inquiries, scheduling, follow-up, customer support, and operational needs. This website is primarily informational. No transactions are processed through the website, and no credit card or payment card information is collected or processed through the website.

Information We Collect

We may collect personal information that you voluntarily provide when you submit a service request form, request a call back, call us, send us an email, or otherwise communicate with us. This information may include your name, phone number, email address, home address, appliance-related details, service request details, preferred appointment information, and any other information you choose to provide in your communication.

We may also collect records of communications and correspondence, including the contents of emails, form submissions sent to us by email, text messages, call details, voicemail messages, scheduling information, service history, and notes regarding your request or service needs.

In addition, we may automatically collect certain non-personal or device-related information when you browse this website. This may include your IP address, browser type, device type, operating system, referring pages, pages viewed, date and time of visits, general geographic indicators, and other website usage data collected through cookies, web beacons, analytics tools, server logs, or similar technologies.

How Information Is Collected

Information is collected directly from you when you enter information into the website’s call request or service request form, call us, leave a voicemail, send an email, reply to a text message, or otherwise provide information to us. Because the website’s form submissions are sent to us by email, any information you submit through the form is transmitted and stored through email systems and may be retained as part of our business records.

Information is also collected automatically through standard website technologies, including cookies, web beacons, and similar tracking tools, which help us understand website traffic, improve functionality, enhance user experience, and evaluate the effectiveness of website content and communications.

How We Use Information

We may use the information we collect to respond to inquiries, schedule and coordinate service, confirm appointments, communicate about service requests, provide customer support, improve our operations, maintain business records, troubleshoot website performance, detect misuse, comply with legal obligations, and protect our rights and interests.

By contacting us, whether by phone, email, text, or submitting a request through the website, you expressly agree that we and our partners may contact you by phone, email, or text for service-related purposes. These purposes include responding to your inquiry, discussing appliance issues, confirming or rescheduling appointments, requesting additional details, providing updates, coordinating service, conducting follow-up communications, and handling other operational or customer service matters related to your request.

Consent to Communications

If you place a call, submit a service request form, request a callback, send an email, or otherwise contact us, you consent to receive communications from us and our trusted partners by phone, email, and text message for service-related purposes. This consent applies even if the contact information provided is a mobile number. Such communications may be made using manual or automated means to the extent permitted by applicable law and may include appointment confirmations, reminders, updates, follow-up messages, and responses to your service inquiry.

If you do not wish to receive further text messages or phone communications of a non-essential service-related nature, you may opt out by calling (720) 307-6396. Even if you opt out of certain communications, we may still contact you as necessary to respond to an active request initiated by you, complete scheduling, provide requested services, maintain records, or comply with legal obligations.

Sharing of Information

You acknowledge and agree that your information may be shared with our trusted partners for operational and service needs. This may include service coordination, dispatching, scheduling, customer communications, technical support, website hosting, email handling, analytics, administrative support, business operations, and other legitimate business purposes reasonably related to your request or our services.

We may share personal and non-personal information with contractors, vendors, service providers, marketing or communication support providers, technology providers, and other partners who assist us in operating our business or serving customer needs. We may also disclose information when we believe disclosure is appropriate to comply with law, enforce our policies, respond to legal process, protect rights or safety, investigate fraud or misuse, or in connection with a business transition such as a merger, sale, transfer, or reorganization.

We do not describe this website as collecting or processing payment card or credit card information, and no online transactions are processed through the website.

Cookies, Web Beacons, and Similar Technologies

This website may use cookies, web beacons, pixels, server logs, and similar technologies to collect non-personal browsing data and improve user experience. These technologies help us understand how visitors use the website, remember preferences, measure traffic patterns, improve website design and performance, support analytics, and better tailor content and communications.

Most web browsers allow you to control cookies through browser settings. If you disable cookies, some website features or functionality may be limited. Continued use of the website constitutes your understanding that non-personal browsing data may be collected through cookies or web beacons for website improvement and user experience purposes.

Data Retention

We may retain personal information, communication records, form submissions, and related business records for as long as reasonably necessary for customer service, scheduling, follow-up, operational purposes, legal compliance, dispute resolution, recordkeeping, and enforcement of our agreements. Non-personal usage data may also be retained for analytics, security, and operational improvement purposes.

Data Security

We use reasonable administrative, technical, and organizational measures intended to help protect the information we collect against unauthorized access, disclosure, misuse, alteration, or destruction. However, no method of website transmission, email transmission, electronic storage, or internet communication is completely secure. By using the website or submitting information, you acknowledge that any transmission of information is at your own risk and that we cannot guarantee absolute security.

Email and Form Submission Risks

Because service request and call request submissions are sent by email, information you provide through the website may pass through and be stored on third-party email systems. Email may not always be a secure method of communication. You should avoid submitting highly sensitive information through website forms or email. By submitting a request through the website, you understand and accept the risks associated with electronic and email-based communications.

Third-Party Services and Links

This website may rely on third-party tools or service providers for hosting, analytics, communications, email delivery, website functionality, or related business operations. We are not responsible for the independent privacy, security, or data practices of third parties except as required by applicable law. If the website contains links to other websites or services, this Privacy Policy does not govern those third-party websites or services.

Children’s Privacy

This website is intended for a general audience and is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 through the website. If it is determined that such information has been submitted, we may delete it as appropriate.

Your Choices

You may choose not to submit information through the website or by other means, but doing so may limit our ability to respond to your request or provide services. You may also limit certain automatic data collection through your browser settings, subject to the functionality limitations noted above. To opt out of certain phone or text communications, call (720) 307-6396.

Legal Basis of Your Agreement Through Contact or Use

By visiting the website, placing a call, submitting a service request, requesting a callback, sending an email, or otherwise contacting us, you agree to this Privacy Policy and to the collection, use, sharing, and retention of information as described herein. You further agree that we and our trusted partners may contact you via phone, email, or text for service-related purposes and that your information may be shared with trusted partners for operational and service needs.

Dispute Resolution and Limitation of Claims

By using the website or contacting us, you agree that any dispute, claim, or controversy relating in any way to the website, your use of the website, your communications with us, your service request, our services, this Privacy Policy, or the collection, use, or sharing of information shall first be addressed exclusively through direct good-faith negotiation with us. You agree to waive, to the fullest extent permitted by applicable law, any right to sue or take legal action beyond direct negotiation in connection with such disputes.

To the fullest extent permitted by applicable law, if any claim is nevertheless asserted arising out of or relating to the website, this Privacy Policy, or any services or communications, the maximum total compensation, damages, recovery, or liability of any kind available from us, our owners, employees, contractors, affiliates, or partners shall not exceed $100 in the aggregate.

By using the website or contacting us, you also agree that each party shall bear its own legal fees, attorney’s fees, costs, and expenses in connection with any dispute, claim, or controversy relating to the website, this Privacy Policy, communications, or services, regardless of the outcome and regardless of any contrary rule that might otherwise apply, to the fullest extent permitted by law.

If any portion of the dispute resolution, waiver, limitation of liability, or legal fee provisions is found unenforceable, the remaining portions shall remain in full force and effect to the fullest extent permitted by law, and any unenforceable portion shall be construed as narrowly as necessary to make it enforceable while preserving its intent as much as possible.

Do Not Track

Some browsers may transmit “Do Not Track” signals. Because there is no uniform standard for responding to such signals, this website may not respond to them. We may continue to use cookies, web beacons, analytics tools, and similar technologies as described in this Privacy Policy.

Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time without prior notice to reflect changes in website practices, technology, legal requirements, or business operations. The updated version will apply when posted on the website. Your continued use of the website or continued communications with us after any update constitutes your acceptance of the revised Privacy Policy.

California and Other State Privacy Rights

Residents of certain states may have privacy rights under applicable state laws, including rights relating to access, deletion, or correction of certain personal information, subject to legal exceptions and the scope of those laws. Because this website is primarily informational and does not process transactions or collect payment card information, the nature of data collected is generally limited to contact, service inquiry, communication, and browsing information. Any rights that may apply will be handled in a manner consistent with applicable law and our legitimate business, operational, recordkeeping, fraud prevention, and legal compliance needs.

Acceptance of This Policy

By accessing or using this website, placing a call, submitting a form, sending an email, requesting service, or otherwise communicating with us, you acknowledge that you have read, understood, and agreed to this Privacy Policy in full.